If you are not satisfied with your purchase, you may return new, unworn items within 90 days for an exchange or refund of your purchase price (receipt or invoice required). A pre-paid return label is included in your package.
If you received the wrong or defective item use the enclosed pre-paid shipping label to exchange or return it conveniently.
If you did not buy through flipflopshops.com, you can contact our corporate office at [email protected] with any other questions.
NOTE: Items purchased online cannot be returned to a physical store for replacement or refund.
CLICK HERE TO PRINT A RETURN FORM
Credits: All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card as soon as we have processed your return. Please allow one billing cycle for the credit to be issued.
Exchanges: For credit card security purposes, we create a new order and charge it to your credit card. Once the returned items are processed, we will issue credit back to the original credit card.
Note: While we strive to process all returns within one week of receipt to our warehouse, please allow up to 14 business days (21 days during the Holiday Season) for your return or exchange to be processed. For Klarna Payments, please refer to their returns terms here. For your protection, you may wish to insure your return package.
Complete the returns form on the back of your invoice and send it along with the merchandise you wish to return to:
Flip Flop Shops
1415 Greg Street Suite 101
Sparks, NV 89431
Price Adjustments: We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, send us an email message at [email protected] within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original credit card.