• All returns must be completed within 30 days of purchase and product must be returned in unused condition.
  • Items purchased on must be returned to our web returns center and cannot be returned or exchanged at a Flip Flop Shop retail location.
  • Please see below on how you can process a return on online orders
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete. We are not responsible for items lost in the mail.
  • You will be notified via email to the address listed on your order when the return is being processed.
  • Refunds will take approximately 2-3 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
  • If possible, use the original shipping package for returns.
  • Returns will be processed back to your original form of payment. Your card will be credited after the product has been received and qualified against the return policy. Purchases made with Flip Flop Shops Gift Certificates will get online store credit.
  • Merchandise purchased at Flip Flop shops retail cannot be returned to Please contact your local shop


  • If you are looking for another size, color or style, please return your original product and place a new order on for your replacement item.

Final Sale

  • Gift Card purchases and discounted final sale merchandise are not eligible for refund or exchange.

Online Order Return Process
To process a return, please follow these easy online steps.

  • Log into My Account at
  • Click on Orders to see a list of all completed orders.
  • Find the order you wish to return, then click Return Item(s) next to View Order Details.
  • Fill out the return request form
  • Click Submit Return Request.
  • You will then get an email from customer care regarding the status of your return. Please give customer care 1-2 business days to respond. 
  • You may also fill out an RA form online. Please include the item information you are returning and include the order number found on your packslip or confirmation email.